1. Search through the FAQ below.  The answer you are looking for is probably here.  This page is constantly updated with questions and answers.

2. Email us with your question here and we will endeavour to answer it as quickly as possible.  If you send us a copy of your database file we can diagnose problems faster. 

FAQ

		During installation the program brings up errors.  Do I need to worry about these?
		Why is my database access speed so slow?
		Can I use the program on more than one computer?
		I can not find a customer I have entered
		Is there a Macintosh version of the program available?
		Will this program work in any country?
		I have forgotten my access or management password, what should I do?
		How do I send a copy of my database to you for support?
		The program screens don't fit on my screen / The program screens are too small on my screen - can I change the size of them?
		How do I uninstall the program?
		The PDF export function from reports will not work, what should i do?
		Delivery Manager will not run on Windows Vista, what should i do?

During installation the program brings up errors.  Do I need to worry about these?

Usually, no.  Sometimes the installation program will try to install a copy of a file that is older than the one you already have.  In this case, you should choose to keep the existing file on your system rather than use the one from the installation program.  Sometimes a program file will clash with an existing file and it may be unable to be installed or registered (recognised).  Usually the program will still install and run successfully but if not you should try reinstalling it or contact us for advice.  You should be able to uninstall the program from within Control Panel at any time.  You should always ensure you have backup copies of your data before installing any software.

Why is my database access speed so slow?

Here are some things you can check:

• Make sure ODBC Tracing under ODBC Administrator (found under Administator Tools or Control Panel) is switched off. If not it can seriously degrade performance. This setting is only used by system developers and it should only be turned on temporarily by a system administrator when problem-solving.
• Are there multiple users using the database at one time? If more than one person is trying to modify the same record at the same time the system may appear to "hang" until the locked records are freed.
• If the database is located on a separate machine, are there any network problems that could be causing a problem? Try opening a large document from the server to ensure network/server speed is ok.

Can I use the program on more than one computer?

Yes and no. 

• You can install the program on another machine and point the software back to look at the original installation. This will share the original data, you can see and modify it as if you were sitting at the original machine and multiple users can use the system at the same time.  You may do this for as many machines as you have without costing anything.
• You can not install a completely separate version of the program on another machine without purchasing a new Registration Code.

To find out how to view the database from another machine, see the help file included with the program.

I can not find a customer I have entered.

When searching for customers, you can only search for a part of a given name or surname - not both.  So, for example, to find William Johnstone, you could type either "will" in the search field or "johns" in the search field and it will be displayed in the results list.  The more information you type the more accurate the search is, however remember that you can not search for multiple words at the same time - eg "William Edgar" will only find records with exactly "William Edgar" in the name - if the name was William James Edgar Johnstone then this search will not find this record.

Is there a Macintosh version of the program available?

No.  At this stage there are no plans to release Delivery Manager on any platform other than Microsoft Windows operating systems.

Will this program work in any country?

Yes, it should take into account your local currency and date/time formats.  Please contact us if you have any problems or questions about this.  There are no language versions other than English planned at this stage.

I have forgotten my access or management password, what should I do?

If you have forgotten your access password, you will need to contact us.  If you have chosen to use an access password you will not be able to use the system without it.  

If you have forgotten your management password, go to the Tools/Options screen and type a new one.  The old password will be lost, however you will now be able to use the new password.  There are no checks to prevent unauthorised people from changing the management password, but since there is no way of returning it to the original password it should be a sufficient way to ensure security.

How do I send a copy of my database to you for support?

If you are experiencing a problem with Delivery Manager and you can not solve it using either the Help file or this FAQ, you can send us a copy of your database file and we should be able to diagnose the problem quickly.  To do this you will need a copy of WinZip or a similar program to zip your database file before sending.  You can download a copy of this program from here.  The file you need to send is called delman.mdb and it can be found in your original Delivery Manager installation directory (this is usually c:\program files\delivery manager).  If you zip this file up, attach it to a new email and send it to us at the email address in your help file and we should be able to solve the issue and either send back your database or supply you with a fix for the problem.

The program screens don't fit on my screen / The program screens are too small on my screen - can I change the size of them?

The program screens (forms, reports, maintainence screens etc) are a fixed size and this can not be changed.  This has been done to maximise the space available and provide a consistent look and feel to the program.  They work best at 800x600 screen resolution, however they will work quite happily at much higher resolutions, such as 1280x1024 or higher.  The program can not be used on a screen with a resolution of 640x480 - the smallest screen size available - as this is impractical for the amount of information that needs to be displayed.

How do I uninstall the program?

The program can be removed by going to the "Add/Remove Programs" option under Control Panel.  This will remove all program files and return the system to the state it was in before installation.  Note that any databases created after installation will not be removed automatically and must be removed manually (by deleting them from the original installation directory - usually "c:\program files\delivery manager").

The PDF export function from reports will not work, what should i do?

The PDF export funcationlity is built into the report software.  This is not supported by us, however if you are having problems creating PDFs the following may be worth trying.

On the machine where Delivery Manager is installed, exit Delivery Manager, then go to the START button, then go RUN. Now type the following:

regsvr32 exportmodeller.dll

Then do the same thing again and this time type:

regsvr32 crtslv.dll

PDF exporting should now work on the machine in question.

Delivery Manager will not run on Windows Vista, what should i do?

One component of the software may not install correctly on the Vista platform.  After installing Delivery Manager on the Vista machine, right click on "Command prompt" (found under "Start" button -> "All programs" -> "Accessories"), then choose "run as Administrator"

At the command prompt (the black screen that comes up) type

regsvr32 crystl32.ocx (note that it is spelled CRYSTL32.OCX)

This should bring back a message saying it was successful.

Close the command prompt and try running Delivery Manager again. It should now work fine.

As an alternative to fixing the application after it has been installed, if you right click the setup.exe program at the point of first installing and choose "Run as Administrator" this will also work.